RETURN POLICY:

To ensure that our customer does not come across a defective product, we always test our products. However, it could happen that, by mistake, some product could “escape”. It could also happen that, for any reason, you no longer want the product. In any case, you will find the solution by continuing to read these few lines.

If you decide to return the product, you must necessarily send an email to the following address:customerservice@lpgled.com indicating in the subject the respective order number, no later than 14 days from receipt of the same.

Once the request has been sent, you will have to wait for confirmation from our dedicated team, which will provide you with all the necessary indications and explanations.

Make sure you have correctly packed the packaging and do not forget to enter the return code that will be provided to you in response to your request.

Returns from Italy:

It is always Free from Italy, we'll take care of it, don't worry!

No tariffs will be applied for all national returns, the return shipment is at our expense, we will send the courier directly to your home with the instructions via email for the creation of the package and the correct application of the waybill.

Returns from EU and Rest of the World:

The return rate varies according to the weight of the product to be returned, therefore you must send a return request no later than 14 days from the receipt of the product, to the following email address:customerservice@lpgled.com with the exact specifications of the product to be returned and all necessary information will be sent to you.

All returns that will arrive without having previously contacted our customer support service or without waiting for our feedback, will not be refunded.

SHIPPING METHODS:

Shipments are made through national and international couriers, including: UPS, DHL, BRT.

We do our best to ensure that the package is shipped within 24 working hours from the payment of the order for the products in stock. For products that are not available in stock, shipping time can vary from 5 to 7 working days.

Shipping prices vary according to the country of destination.

Italy:

Free shipping for orders over 30,00€. Up to 30€ the shipping cost is 5€.

Delivery usually takes place within 24-48h.

European Union:

Free shipping for orders over 80,00€. Up to 80€ the shipping cost is 10€.

Delivery usually takes place within 24-48h.

Rest of the world:

Rest of Europe: 15 € - Delivery time: 48h

United States and Canada: 15 € - Delivery time: 48h

For the rest of the world, customs duties and ancillary charges relating to imports from Italy may be applied by the courier.